Kawika and Jonah are pretty cool. I go to Tricked Out every few months when need a new tempered glass to protect my phone screen or for a new case. They've always been so sweet to me when I ask a bunch of random questions about the merchandise (and I ask A LOT) and they always take care of me. Thanks again y'all!!
The workers here (T, Lei and Angie) define the meaning of excellent customer service! They literally went over and beyond to help me and my daughter find the perfect phone case and accessories. I initially came to the store to see if they had a life proof case for the iPhone 7S Plus, which they didn't. However, "T" took the time to explain that the otter box is just as good for protection except that it's not waterproof. In the meantime, my daughter wanted a phone case but couldn't find the one she liked for her phone. Since Angie knew that they had that case downstairs, she went to get it. Lei also offered excellent advice about the two different screen protectors (privacy and tempered glass) because she and T saw that my screen protector was smudged from underneath (T-Mobile put it on). I ended up getting the privacy protector for my phone. At this time, Angie had to run back down to the kiosk to get the privacy screen protector for my phone; she came back up and proceeded to put it on. Angie noticed that the screen protector was partially covering my front facing camera and ran down again to see if she could find one that didn't cover the camera. After a while, she came back up with everything on my phone (screen protector and otter box case). They all thanked me for my patience and wished me and my family happy holidays.
DO NOT BRING YOUR CRACKED IPHONE/ IPAD TO GET YOUR SCREEN REPAIRED HERE!!! I would definitely rate them ZERO stars if that was an option! Anyway, I brought my cracked iPhone in to get repaired. She went through the process of inspecting the phone and she said everything was good (besides the screen) and she could fix my phone. I paid about $188 with taxes. I was told that the repair comes with a 90-day warranty. Literally TWO DAYS later when I tried to change my phone case, the screen wouldn't turn on! I bring my phone back and the same girl that fixed my phone tried to play it off that I dropped my phone and the warranty doesn't cover it. Mind you, I DID NOT DROP IT! I had to wait till her manger came in and he took a look at the phone. Turns out my phone had a little water damaged with rust, basically means that it got wet a long time ago and that was something she missed during her initial inspection! He told me it was fixable but it was going to cost me another $200 to fix! It is not my fault that broad missed a very important issue when she first took a look at my phone!!!! I was not about to have any of that! It took us awhile but we were finally able to get a refund but they still charged us the labor fee, what a bunch of bull!!! Anyway, don't bring your phones here!!! Not worth the money & they will try to blame you if the screen somehow doesn't go on again!!! Tricked Out Accessories sucks!!!!
The store sucks. There are no prices on any of the merchandise. I wanted an inexpensive case, a MyJacket Portfolio (small) for an iPad mini4. The salesperson said it was $29.99 then changed it to $34.99 then charged me $39.99. I could buy one on the net for $8.79 - $14.99 with free shipping, but couldn't wait since my wife needed it immediately for a trip. WHAT A RIPOFF! I shall never step foot in the store again and neither should you..
Outstanding service! Came in with a cracked screen, then half of a shopping excursion later I came back to a phone screen that looked more pristine than the one that came out of the box! The manager Jonah was amiable and outgoing and provided me with affordable options based on my budget. I will be returning to this location for all my future phone care and accessory needs!
Tricked Out Accessories is a US Store based in Kaneohe, Hawaii. Tricked Out Accessories is located at 46-056 Kamehameha Hwy, G-8A, Kaneohe, HI 96744, USA.
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