So we on this side of the island after spending a whole day out on the bay and decided to stop in and pick something up so we could have dinner as soon as we got home.
WORST KFC food
We waited a moment and she handed over the bag with our food in it. I asked her where my drink was. She said that the meal didn’t come with a drink. I told her that the picture on the board clearly states that it comes with the drink (in addition to the chicken, biscuit, side, and cookie). Well, there was no drink and there was no cookie. She said that she charged me for a different meal, and the meal didn’t come with a drink. I said I wanted the $7 basket, and she said that it was about the same price. By this point, I was freaking irritated. She said, “Sorry for the MISCONFUSION.” (What the hell is misconfusion. That’s not even a word!) There was a line behind me so I just paid for my meal and drove out of the line.
So here’s the recap: They didn’t have their newest flavor ready during a peak time for serving food; they didn’t indicate that the three piece meal I was getting, was not the one being advertised nor did she try to explain exactly what I was getting or being charged for; and even after repeating my order back to me clearly stating the wedges AND mashed potatoes, they STILL didn’t give me what I asked and paid for.
WORST KFC service
I asked my husband to check to make sure that we had everything. Looks like we did, so we made our way back home. On the drive back home, I asked my husband for the biscuit from the meal. He opened the contained that held the meal and was like “Oh.” He thought the mashed potatoes were inside the plate with the chicken, but they were not. Just the biscuit and chicken. Which meant that we got 2 sides of wedges… NO MASHED POTATOES. I was infuriated. At this point, I’m almost to the tunnel of the H3. Am I going to turn around? Of course the eff I’m not.
Does not take AMEX! :(
WORST KFC menu
So will I ever be back? Heck no. Not to this location.
What a horrible experience.
I pull up and she starts talking to another customer on the mic. I wait patiently and when she is ready, I ask her to repeat my order just to make sure we were on the same page. She said, “You got 2 three pc Georgia Gold tenders meal, one with mashed potatoes, one with wedges.” I said, “the wedges and mashed potatoes are supposed to be extra. We still wanted the coleslaw that came with the meal.” So she said, “Ok. Well I will just charge you for the 2 sides of coleslaw, it will come out the same as if the wedges and mashed were the add ons.” Ok. Easy enough.
So we’re looking at these 3pc tender baskets that come with a drink, a cookie, a biscuit, and a side for $7. Seems like a good deal so we get 2 of those. I ask if we can change the sides. She tells me that it comes with coleslaw. I ask her to add a side of mashed potatoes and a side of potato wedges. She reads my order back quickly and something doesn’t sound right. So I pull forward and I can see the girl on the mic laughing with some other girl, they look like they are joking around as the girl on the mic playfully pushes the other girl.
We drove up to the window and I inquired about their new Georgia Gold chicken. The girl explained to me that they only had it in the tenders and little sandwiches and if I wanted bone-in chicken in that flavor, whether a basket or a bucket, I would have to wait at least 20 mins. Twenty minutes? I could be halfway to Ewa Beach in twenty minutes, so no thank you. I was a little peeved that they didn’t have anything other than tenders in their newest flavor during dinner time on a weekend, but we were already there so we just settled for tenders.
Menu lacks popular items (see picture below) found at KFC across the country. This store is not clean and the staff doesn't pay attention when ordering or have a clue about professional behavior. It would be nice if they learned how to answer the phone.
Sigh… In case you were wondering though, the Georgia Gold sauce is good. It’s a nice difference from regular ‘ol fried chicken.
I’m sick over this. This is horrible customer service. I cannot believe I wasted my time and money here and didn’t even get what I wanted to eat!
Found what looks like pubic hair. Called KFC for complaint but no answer. Do not eat here unless you like that kind of stuff.
It was 6:30p on a Saturday evening.
Kfc is a US Restaurant based in Kaneohe, Hawaii. Kfc is located at 45-480 Kaneohe Bay Dr, Kaneohe, HI 96744, USA.
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